WARRANTY TERMS AND CONDITIONS
Transmissions & Transfer Cases
Passenger Cars & Light Trucks - 2 yrs/unlimited kms
Commercial vehicles - 1 yr/unlimited kms
Torque Converters
Factory Stall Speeds - 3 Months
Custom High Stalls - No Warranty
• Can-West Transmissions will not warranty failures caused by external factors, such as: cooler flow burn-up issues, abuse,
overloading, problems originating in the engine, or by external sensors. These terms are non-negotiable.
• This warranty work is only extended to the customer listed on the Can-West invoice. (Warranty is non-transferable)
• MUST CONTACT CAN-WEST Before Any Work Is Started “NO EXCEPTIONS”
• All warranty work must first be authorized by Can-West Transmissions. “NO EXCEPTIONS”
• Warranty card must be filled out “COMPLETELY” and sent in for warranty to be valid. “NO EXCEPTIONS”
• ** Warranty card must be returned within 30 days to receive Warranty or warranty void . **
Effective Immediately:
Any transmission not installed by Can-West Transmissions MUST be removed by the Installer for Any Warranty repairs.
• Can-West Transmissions will cover a maximum of $60.00 per hour R&R allowance to a maximum of 6 hours, depending on the
type of unit, and where an R&R allowance is considered.
• Can-West Transmissions will cover a maximum of $5.00 per liter(Non-Synthetic) of oil as required.
• Can-West Transmissions will cover a maximum of $10.00 per liter(Synthetic) of oil as required.
Warranty Does NOT Cover:
• Abuse
• Improper Installation
• Towing Charges
• Wrong Information Given
• Loss of Use
• Loss of Earnings
• Car Rentals
• Freight/Shipping
• Cracked Cases Due to Mounts & Drivelines
• Damage Due to Neglected/Any Leaks after 6 months
• Failure Due to Fluid Restriction/Cooler Failure
• Contaminated Solenoids (ie: Improper Flushing)
• INPUT/OUTPUT SEALS WHEN NOT INSTALLED BY CAN-WEST TRANSMISSIONS
General Conditions:
• Defective Units MUST be inspected and replaced by Can-West Transmissions at their own discretion.
• Any dismantling of the unit will void the warranty unless first approved by Can-West Transmissions.
• Any Modifications to standard equipment, ie: high stall converters, computer chips, transmission swaps from the factory installed transmission to a different type, etc. will void warranty.
• Replacement or repair of unit under warranty does not extend original warranty expiration terms.
• Warranty will be void if approved fluid is not used.
• Cores Must Be Returned Within 60 Days to Receive Credit.
• All Cores will be Subjected to Inspection before Core Credit is Issued.
Specific Conditions:
Transmissions:
• All units must be purchased complete with torque converter to qualify for warranty.
• The unit must be installed by a licensed mechanic.
• Repair any “low Voltage” issues with the Vehicle.
• Customers should have transmission checked within 15 days of install for leaks, shift patterns and any codes in memory.
• Can-West strongly recommends a Tru-Cool Self-Regulating cooler be installed independently from the radiator in the case of major failures, heavy-duty applications and for any towing applications. If the recommendation is ignored, the warranty will be void.
* Can-West Transmissions reserves the right to void or revoke the warranty for any reason at their own discretion.
Current as of January 15, 2026
CAN-WEST RECOMMENDS TRANSMISSIONS SHOULD BE SERVICED EVERY 50,000KM
